FAQ T&C

1) HOW TO MEASURE YOUR PUP:

Follow the diagram below for measurements.

it is important to follow the size charts for each garment a sizing varies for each product

 

2) WHAT DOES PRE ORDER MEAN?

items listed as pre-order are items available to order before their official launch or made to order, the dates of approx shipment will be listed.

 

3) DO YOU ACCEPT RETURNS?

We accept exchange or store credit 7 days from delivery, items must be unworn in their original condition. Customers are responsible for return postal fees, we cannot exchange items that are lost or damaged during transit, so we advice to ship with tracking.

(For full details on our return and exchange process, type ‘returns’ in the search box)

To process an exchange please email: worldwide_winston@hotmail.com

Please include your name and order number

 

4) WHEN CAN I GET MY ORDER? 

We aim to get your order with you as quickly as possible.

Items in stock are shipped within 2 business day,

Items as Pre Orders will have estimated dispatch times frames listed,

Tracking is provided on all orders, Items that are lost in transit will be reprocessed and shipping costs will be covered by Dog > People.

Dog > People is not responsible for delays in courier services or lost packages with tracking shown as delivered.  

National Holidays will effect time frames. 

 

5) DO YOU SHIP WORLDWIDE?

We ship worldwide,

International package may be subject to Customs fees, which must be paid by the customer, packages not paid may be destroyed or returned to sender by customs.

we are unable to refund or resend undeclared goods that are destroyed 

Undeclared goods returned to sender can have the package reshipped or cancel and a refund on products.
Please note that reshipment charges will apply 

  

6) WHAT SIZE IS WORLDWIDE WINSTON?

Winston is 25lbs and has a 17inch neck and 21inch chest.